Jump to: How to order | Returns policy

 

1. Request a catalogue

Researching ‘green’ alternatives? Look no further... our paperless e-Catalogue is jam packed full of some of the "greenest" products currently available in Australia with transparent product descriptions and retail pricing.

Email your catalogue request – including your name, trading name, delivery address, website and daytime phone number to: gogreen@ecoofficesupplies.com.au

2. Place your order

We prefer to receive orders in writing.

Your order can be faxed to (08) 7200 7679 or emailed to: orders@ecooffice.com.au

A tax invoice will be emailed to you confirming the delivery fee.

Payment options

Payment can be made by either EFT, VISA or Mastercard prior to delivery.
We can take your credit card details over the phone or you can transfer the funds electronically directly to our bank account.

Australia-wide delivery

We can deliver to all city, metropolitan and regional areas in: Sydney, New South Wales (NSW); Melbourne, Victoria (VIC); Canberra, ACT; Brisbane, Queensland (QLD); Perth, Western Australia (WA); Adelaide, South Australia (SA); Darwin, Northern Territory (NT) and Hobart, Tasmania (TAS).

Please let us know if your delivery address is not always attended during office hours - as we will need to make special delivery arrangements for you.

Freight costs

The delivery charges are calculated at the time of placing your order, based on the size and weight of your parcels and your delivery address. The amount will be itemised on our tax invoice.

Small items under 5kg can be sent in an Australia Post satchel. Large cartons will be dispatched via courier at competitive rates.

To save on freight – we recommend ordering your office supplies in bulk less frequently, rather than multiple smaller deliveries. Filling a satchel or carton with products often costs no more to deliver. The fewer deliveries are not only better for the environment ...but also for your business' bottom line!

 

Return and Exchange Policy

Naturally, we want you to be happy with your purchases from Eco Office. Please contact our customer service team on 1300 69 1500 if there are any issues with your order or delivery.

Eco Office will arrange a refund, exchange or credit note, if notified within two weeks from dispatch of goods, where:

• The product is faulty, or
• The product is not fit for its intended purpose, or
• The product does not match our catalogue description.

Goods must be returned in their original packaging and adequately packed for return transit. Once the goods are received in good and saleable condition – a credit will be issued via the same method as payment, unless otherwise negotiated.

Please do not return your purchase without our prior approval.
Our customer service team will be only too happy to assist you through this process.

Change of mind

Please choose carefully – refunds, exchanges or credit notes are not provided for “change of mind” or “surplus to needs” purchases.

Damage in transit

Please notify us immediately if your order has been damaged in transit, and email photographs of the damaged carton and products to gogreen@ecoofficesupplies.com.au, so we can organise a prompt replacement for you.

Order discrepancies

Should there be any discrepancies between what you ordered and what you received, please notify us within seven days from receipt of goods, so we can rectify the situation for you.